Refund Policy
Updated August 27th, 2024
1) Introduction
At QC Hosting LLC, we are committed to providing high-quality services to our customers. We understand that sometimes our services may not meet your expectations. This Refund Policy outlines the conditions under which refunds will be issued for services purchased from QC Hosting LLC.
2) General Refund Terms
2.1 Eligibility for Refund
Refunds are only available for the initial purchase of our services. The refund request must be made within 5 days of the initial purchase date. After this period, all sales are final, and refunds will only be provided under our discretion.
2.2 Non-Refundable Services
The following services are non-refundable:
- Domain Name Registrations
- SSL Certificates
- Dedicated Servers
- Custom Services & Add-ons
- Setup Fees (if applicable)
2.3 Refund Process
To request a refund, please contact our support team at support@qc-hosting.com with your order details and the reason for your refund request. We will review your request and respond within 5 business days.
2.4 Refund Method
Approved refunds will be processed using the original payment method used for the purchase. Please note that it may take additional time for the refund to appear on your statement, depending on your bank or payment provider.
2.5 Partial Refunds
Partial refunds may be issued at our discretion for services that have been partially used, or for cases where a partial refund is deemed appropriate based on the circumstances.
3) Exceptions to the Refund Policy
3.1 Service Outage
Refunds will not be issued for service outages caused by factors beyond our control, including but not limited to:
- Natural Disasters
- Acts of War
- Third-party service failures
- Customer actions that violate our Terms of Service
3.2 Service Termination
If your account is terminated due to a violation of our Terms of Service, you will not be eligible for a refund, even if the termination occurs within the refund period.
3.3 Promotional Offers
Refunds are not available for services purchased at a discounted rate during promotional offers, unless otherwise stated in the promotion's terms and conditions.
4) Modifications to the Refund Policy
QC Hosting LLC reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services after any changes to this policy constitutes your acceptance of the modified terms.
5) Contact Information
If you have any questions or concerns about this Refund Policy, please contact us at:
- QC Hosting LLC
- support@qc-hosting.com
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